Customer Services
Terms and Conditions
Our VAT number is; 107 6192 79A VAT receipt is supplied with all orders.
Rowlands Home Hardware may be referred to as 'Rowlands Home Hardware', 'us', 'we' and 'our'. 'We' and 'us' means Rowlands Home Hardware alone or together with you, the customer, as the context requires. 'You' means the person ordering goods subject to these terms and conditions.
By using our site you agree that email, post and telephone are acceptable forms of communication. We do not accept any responsibility for any loss of life, earnings, damage to property or personal injury as a result of dealings with Rowlands Home Hardware or mis-use of any items purchased from us.
We take all responsible care to ensure that all details and prices of products appearing on our website are correct. Although we aim to keep our website as up to date as possible, information appearing on it at any particular time may not always reflect the exact stock level at the moment you place your order.
Occasionally we run short-term price PROMOTIONS offering exceptional discounts on specified products on our website. Once these promotions have finished the products will only be available at the price stated and not any previous discounted price. Prices offered on the website may not necessarily reflect prices on the same products in our store. We reserve the right to offer special website prices to our online customers that will not be offered if the product is purchased in our store.
The prices for goods on our website are inclusive of VAT. Delivery is charged in addition (unless the item states free delivery or you opt to collect in store) and any such additional charges are clearly displayed were they apply. Delivery charges displayed are valid only in the UK.
There may be occasions when we are unable to accept a placed order. This can include, but is not limited to the following;
- The product is not in stock or is not deemed to be in a saleable state.
- We are unable to obtain authorisation for your payment.
- There is a price or product description error.
- You have not met the criteria set out in the terms and conditions.
Please be aware only the registered user should order under your login and it is your responsibility to ensure this information is kept safe. Once you have placed an order on our website you may cancel and receive a full refund by contacting us BEFORE the status of your order has been changed to 'dispatched'. It is recommended you do so by phoning us on 02392 412332 as we cannot guarantee the speed of receiving an email.
Rowlands Home Hardware will not accept your order until the full amount owing to us has cleared. Incorrect information entered onto your order form will cause a delay in processing. You must make sure you have adequate funds to complete the sale. Any fictitious credit/debit card details entered on the site will be fully investigated and in some cases the information may be passed onto the authorities.
We reserve the right to supply you at our discretion.
Products that have been cut to size or mixed to your requirements cannot be exchanged or refunded. Ownership of the goods shall remain with Rowlands Home Hardware and shall not pass to the customer until all monies have been paid in full. Always read and follow any relevant manuals and safety instructions before using items purchased from Rowlands Home Hardware as we will not be held liable for any incident resulting from misuse.
We cannot guarantee that the appearance and/or colours of products shown on our site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may have some colour variation and all sizes of items on our website are approximate. When viewing our paint colours we strongly recommend you request a free colour chart from us as we will not be held liable for any wrongly chosen colours.
Under the Offensive Weapons Act it is an offence to sell knives, blades or any other item considered an offensive weapon to any person under the age of 18. These items are only for sale to customers aged 18 and over. By ordering any of these items from us you agree to our terms and conditions and therefore confirm you are over 18 and can legally purchase these items covered by the Offensive Weapons Act.
We may, at any time, make any changes to our website and the details and prices displayed on it.
You are not allowed to use this site in any way that interferes with our systems, other users or is deemed to be inappropriate. You will indemnify us from and against all actions, claims, liabilities or costs arising from or in any way connected with use of this site by you or anyone using your login details. You are forbidden from using this website to make any fraudulent or false orders. You may not copy, print, deface, tamper with, alter, distribute or otherwise use any material contained in this website.
To the extent permitted by law, Rowlands Home Hardware accepts no liability for any loss, damage or injury arising as a consequence of any advice provided.
These terms and conditions supersede any other conditions, understandings or representations communicated via email, verbally or otherwise. If any part of these terms and conditions are found to be inaccurate or invalid the remainder of this document remains unaffected.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.